Returns & Exchanges

At Medicube, we are dedicated to providing high-performance clinical skincare and want you to be completely satisfied with your purchase. If you are not happy with your results, we offer a 30-day return policy for most products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the authorization process.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all clinical devices and components are included to avoid processing delays.

• 3.
  Label and Ship

  Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.