Frequently Asked Questions
Everything you need to know about your Medicube journey.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination but generally arrive within 7-14 business days.
What is your return policy for skincare products?
We offer a 30-day return policy for unused and unopened products. If you experience an adverse reaction, please contact our support team within 14 days of delivery for assistance.
Are Medicube devices covered by a warranty?
Yes, all Medicube beauty devices come with a 1-year limited warranty that covers manufacturing defects from the date of purchase.
Are your products safe for sensitive skin?
Medicube products are clinically tested and formulated to be gentle. However, we recommend checking the specific ingredient list on each product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.